Knoll Works 2021 More Than a Workplace 1

Our Approach

Our project approach has proven successful in delivering exceptional service and a singular project experience in the decades since our founding in 1985.

How We Work

Our high percentage of repeat business and long-standing customer relationships stand as a testament to the success of our process. We maintain a culture focused on this strategy for superior client outcomes.

Dedicated Team

We believe the approach of having an experienced and consistent team ensures timely and accurate communication, reduces errors, and delivers an exceptional experience. This dedicated team will be the same during the sales cycle, during the project, and remain in place for any post-project needs.

Communication is a two-way street, and our focus on timely and accurate communication is balanced by our ability to listen to our client's wants and needs. This focus on communication has been a critical factor in our ability to consistently deliver superior customer service and successful projects.

Yellow sofa with floating like iron legs on a colorful area rug
A coworking space with a cluster of desks and chairs

Vertically-Integrated Dealership Model

We control the furniture process from start to finish. Your dedicated project team will work with you from early on in the sales process all the way into post-project services. Unlike many of our competitors, we do not hand off Day 2 business and field service to a new team.

All of our work is done in-house. We own our fleet of delivery vehicles, and 200,000 square feet of showroom, office, and warehouse space. The design specification is done in-house. No sales coordination or project management is outsourced, and we have our own team of installers and foremen.

Research-Based Product Solutions

There's no one office for the future, but by utilizing the latest research, we can help set you up for success. Our goal is to help create an office that works today and tomorrow.

We listen to our clients and design firms, helping select the very best product application allowing for flexibility.

We consider ourselves lucky to be a Certified MillerKnoll dealer. In our work we draw from Knoll's extensive research, like their newest series on Hybrid Work, and Herman Miller’s collection of white papers and case studies. In our own spaces, we utilize Knoll’s planning strategies, integrating employee wellbeing and hospitality with planning models in R/evolution Workplace.

Three comfortable chairs around a circular table
Portrait image with a pink and green chair around a wooden table

Local Expertise and National Reach

Since the beginning, our roots have been in Philadelphia. Founded in 1985, we got our start at the Bourse, before moving to the old Wolf Brewery building on Fifth Street in Northern Liberties. Fifteen years ago, we bought the Gothic Revival church and moved our operations there.

Now, with our 95,000-square-foot headquarters in Pennsauken, NJ, just minutes from the Ben Franklin Bridge, we’re able to provide access to the entire Greater Philadelphia region quickly and easily—and with free parking.

More, our reach is national. From our Greater Philadelphia headquarters and regional offices, we’ve delivered both large and small projects in 48 states and multiple international locations.

“The furniture looks amazing! THANK YOU for all of your hard work on our new building! It's been fun working with you!”
Public University Carla R.
“It is always clear to me that you have a complete understanding of our needs, and that you put the client first. There are very few service providers or vendors that I deal with where I can make that statement. You have set the bar high and, in my opinion, have completely separated yourself from ‘the pack’ of your competitors.”
A Philadelphia Law Firm Janet R.

Work With Us

Looking to take your project to the next level? Get in touch with one of our workplace experts today.

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